Frequently asked questions

What are the payment methods?

1) Webpay plus, which accepts debit and credit cards.

2) Bank transfer (data is sent for deposit at the time of purchase - Chile only).

Where do you ship products?

Worldwide! 

For Chile specifically, there is in-person delivery only in Quilpué (Fifth region) at Estación El Sol, otherwise it's shipped all around Chile.

What is the shipping/delivery method?

For international shipping: 
1) Chilean Post Office (regular mail with tracking).

The delivery price will be calculated automatically before paying, based on the dimensions and weight of the products in the cart. Mail with tracking number is sent as soon as the shipment is made.

For shipping within Chile:

1) Face-to-face delivery (Free)

At Estación El Sol (Quilpué, Fifth region) on Friday or Saturday, hours to be arranged.

2) Starken (Turbus)

It is sent to home or agency payable. Mail with tracking number is sent as soon as the shipment is made. Cost: The price will depend on the location (it is sent from Quilpué or Viña del Mar), package dimensions and weight. Shipments are made on Thursdays.

3) Dispatch via Enviexpress

It is sent home payable, through this transport SME according to coverage availability. Mainly for the fifth region and Santiago. It is cheap, efficient and fast.

Fifth Region: Casablanca, Con Con, Curacaví, Placilla, Valparaíso, Villa Alemana, Viña del Mar, Quilpué, Algarrobo, Cartagena, El Tabo, El Tabito, El Quisco, Las Cruces, Llolleo, San Antonio, Santo Domingo, San Sebastián.

Santiago (urban): Cerrillos, Cerro Navia, Conchalí, El Bosque, Central Station, Huechuraba, Independencia, La Cisterna, La Florida, La Granja, La Pintana, La Reina, Las Condes, Lo Barnechea, Lo Espejo, Lo Prado, Macul , Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Providencia, Pudahuel, Puente Alto, Quilicura, Quinta Normal, Recoleta, Renca, San Bernardo, San Joaquín, San Miguel, San Ramón, Santiago, Vitacura.

Santiago (rural): Colina, Chicureo, Lampa, Buin, Talagante, Padre Hurtado, Paine, Peñaflor, Isla de Maipo, Calera de Tango.

You can see an updated list of the communes they reach on their page by clicking here.

4) Chilexpress

The delivery price will be calculated automatically before paying, based on the dimensions and weight of the products in the cart. Mail with tracking number is sent as soon as the shipment is made.

Where are you located?

Chibasaur.cl is an exclusively online store at the moment, based in Chile in the fifth region of Valparaíso.

Who is the author of the illustrations?

All illustrations of the products in the store are my property (Camila Galdames, aka Chibasaur). If you want to know a little more, click here .

Can I get a custom order?

Sure! You only need to contact me through the form on the page , through my email chibasaur@gmail.com, my whatsapp +56993035454 (messages only) or through a private message on instagram .

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